Last Updated April 12, 2011
Please note that the policies of this website are clearly disclosed and can be accessed from any page of the website.
Due to the nature of our business, all products including, but not limited to, quilts, comforters, shams, bedskirts, throw pillows and associated rugs, draperies and valances are considered special order and/or hand-made to order items. Because of this, they are not returnable for any reason and all sales are final
We understand that sometimes colors are difficult to determine on your monitor and so, customers are welcome to request a swatch of any particular pattern at no charge. In the event that a swatch of an exact pattern is not available, a similar color one may be sent (many patterns feature the same colors with different design and will coordinate perfectly with each other).
Sizes and dimensions are listed on most products and it is the customer's responsibility to ask any questions prior to ordering. We are always happy to help. To request a swatch, please email firstname.lastname@example.org
. Please include the pattern name that you would like along with your name and shipping address.
Atlantic Linens and their manufacturers inspect your purchase before it leaves the warehouse. We do not ship damaged or defective products. Once your package(s) leaves our hands, the freight company assumes ALL responsibility for the safe delivery of your order. Once you sign for the delivery, you have released the delivery company from any and all responsibility for damage done during shipping of your order. So, when your order arrives, you should inspect ALL package(s) for signs of damage during shipment. PLEASE take the time to inspect your delivery. If there is any damage, be sure to note it on the delivery ticket. If the damage is severe or excessive, please refuse the shipment and call us immediately at 561-791-6396.
Defective or Damaged Goods Return
No returns due to defective or damaged goods can be authorized if you have been in receipt of the item(s) more than (1) business day or 24 hours from delivery. Freight company delivery records will be utilized to determine date and time of receipt. For all damages call 561-791-6396. If you reach voice mail, leave a detailed message with the time you called, your name, item damaged and description and a phone number where you can be reached. Follow up with an email to email@example.com
and attach photos. Keep all original packaging.
If you wish to cancel your order before it has shipped, you may do so within 7 days by emailing firstname.lastname@example.org
. Please include your name and order number in any correspondence. All money will be refunded to your credit card or paypal account, including shipping charges and applicable sales tax. After 7 days, you will be refunded the total amount less a 15% restocking fee.
Shipping and Handling
Most of our bedding products can take approximately 3-4 weeks to ship, as stated on each and every product info page. We try to ship items as soon as possible after ordering, but if an item absolutely needs to be delivered by a certain date, please inquire about estimated ship time before
placing your order. Occasionally, some items may experience a backorder longer than the standard 3-4 weeks. If this happens, we will ship everything else and send the backordered item(s) as soon as possible.
Drop Shipped Items
Some items are drop shipped directly from the manufacturer. In these cases, we always place your order with the manufacturer immediately upon receipt. Unfortunately, we cannot control shipping date in these instances. Also, some items may arrive via a different carrier than selected (i.e. FedEx). Each manufacturer uses their own preferred shipping method.
Occasionally items will be backordered for longer than the stated ship time. If your order contains items that are backordered then we'll email/call to inform you about the delivery status.
Free Shipping Promotions:
Please note that any order that takes advantage of one of our frequent free shipping promotions will be sent via the most economical method available, regardless of selection made at checkout. If you absolutely must have a specific delivery service (i.e. 2nd day air or Express shipping), please do not use a free shipping coupon, as this will be disregarded.
Note that expedited delivery options reflect time in transit only, not actual ship date. Most items on the website take extra time to be shipped so please read the product information pages carefully before selecting expedited shipping.
Atlantic Linens is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems.